Why This Matters for Your Leasing Office

Your phone system is the front door to your business. When a prospective resident calls about availability, when a current resident reports a maintenance emergency at 2 AM, or when a visitor buzzes the gate call-box — every call has to reach the right person, every time. Missed calls mean missed leases and frustrated residents. Telesco designs phone systems specifically for multifamily properties across San Antonio, Austin, Dallas/Fort Worth, and Houston, and Houston, and Houston, handling the complexity of multiple extensions, after-hours routing to on-call maintenance staff, voicemail-to-email, and direct integration with your gate entry systems — so your leasing team never misses an opportunity.

What’s Included

Telesco deploys FreePBX and Asterisk-based phone systems as well as hosted (cloud) PBX solutions, matched to your property’s size and budget. Every installation includes SIP trunking for cost-effective local and long-distance calling, custom IVR auto-attendant menus (“Press 1 for Leasing, 2 for Maintenance”), voicemail-to-email so staff can check messages from anywhere, and call recording for training and liability protection. We handle all handset programming, wiring, and network configuration. For properties with gate telephone entry systems, we integrate the call-box directly into your phone system so gate calls ring to the leasing office, after-hours staff, or a resident’s cell phone — no separate phone line required.

How We Work

Tim Blount personally surveys your property, evaluates your current wiring and equipment, and designs a system around how your leasing office actually operates — not a one-size-fits-all template. We handle the vendor coordination with your phone and internet carriers, port your existing numbers, program every extension, and train your leasing staff on day one. After installation, Telesco provides ongoing support and remote management. If something goes wrong at 6 PM on a Friday, you call Tim directly — not a help desk. With over 30 years serving apartment communities in Texas, we’ve seen every scenario and know how to keep your phones running.

Common Scenarios We Solve

Leasing offices that still run on aging analog phone lines with no voicemail or call routing. Properties where gate call-boxes dial a dedicated line that no one answers after 5 PM. Multi-site management companies that need a unified phone system across several properties. Communities upgrading from a basic phone setup to a modern VoIP system without disrupting daily operations. Whatever your situation, Telesco has handled it — and we’ll make the transition seamless.

---