Frequently Asked Questions
Everything property managers and owners typically ask before signing on with Telesco. Don’t see your question? Ask Lyro AI in the chat or call (800) 494-5336.
🏢 Services
What is Telesco and what services do you offer?
Telesco is a Texas-headquartered apartment technology company, owner-operated since 2012. Single-source provider for phone systems, internet, property-wide Wi-Fi, security cameras, access control, telephone-entry gates, audio/video, and business-center computers. Serving luxury and Class-A apartment communities nationwide.
What does Telesco’s phone systems service include?
VoIP and hybrid phone systems for leasing offices, maintenance teams, and on-site staff. Extension dialing, voicemail-to-email, after-hours forwarding, call recording, hunt groups, and integration with your property management software. Hosted PBX or on-premise.
What does Telesco’s internet service include?
Managed internet connectivity — fiber where available, fixed wireless where it isn’t. Gigabit or 10-gig uplink, enterprise switches, fiber backbone between buildings, and structured cable to every workstation and amenity area. One SLA, one bill.
What does Telesco’s wireless and Wi-Fi service include?
Property-wide Wi-Fi covering leasing office, clubhouse, pool deck, gym, business center, mailroom, and every common area. Enterprise APs (UniFi U7 Pro class), centrally managed, seamless roaming, dedicated SSIDs for staff, residents, and guests.
What does Telesco’s security cameras service include?
Full property coverage: entries, garages, lobbies, mailrooms, pool deck, gym. PTZ at high-priority points, fixed cameras for general coverage, license-plate recognition at vehicle entries. 24/7 recording, remote viewing, integration with access control logs.
What does Telesco’s access control service include?
Card readers, fob readers, NFC phone unlock, and PIN entry on every secured door. Real-time door status, programmable credentials by unit, vendor codes that expire automatically, and full audit logs.
What does Telesco’s gates and telephone-entry service include?
Vehicle and pedestrian gate systems with telephone entry stations, color-touchscreen resident directories, NFC/Bluetooth phone unlock, RFID fobs, and license-plate recognition cameras for resident vehicles.
What does Telesco’s audio/video service include?
AV systems for clubhouses, leasing offices, fitness centers, theater rooms. Large-format displays with digital signage, distributed audio, conference-room AV, and digital welcome boards.
💰 Pricing & Quotes
How does Telesco pricing work?
Pricing depends on the property — number of units, common areas, existing infrastructure, and services selected. Most customers go with bundled packages for a single monthly invoice. Free site survey: (800) 494-5336.
How do I get a free consultation or site survey?
Visit the contact page or call (800) 494-5336. A Telesco team member will schedule a free on-site walk-through, identify technology gaps, and prepare a no-obligation proposal.
Does Telesco install equipment or just sell it?
End-to-end: design, install, configure, maintain, and support. One team owns the system. No subcontractors.
🛟 Coverage & Support
Where is Telesco located and what areas do you serve?
Headquartered in Texas with regional offices in San Antonio, Austin, Dallas/Fort Worth, and Houston. Serving apartment communities nationwide.
Can Telesco support our existing technology or only systems you installed?
We can support and upgrade existing systems too. Many customers came to us because their previous vendor disappeared or they had five different vendors. We’ll evaluate what’s there, recommend what to keep vs. replace, and take over support.
What if our system goes down after hours?
Telesco offers 24/7 emergency support. The same phone number works any time. After hours routes to an on-call technician who can remote-diagnose most issues immediately.
Do residents call Telesco directly or do they call the leasing office?
Property staff are the first contact and file tickets with us. We don’t handle resident calls directly, which keeps the leasing office in control of the resident relationship. A direct resident hotline can be configured on request.
📜 Company
Who founded Telesco and how long have you been in business?
Founded by David Welch in 1981 and acquired by current owner Tim Blount in 2012. Over four decades serving apartment communities, owner-operated.
Still have questions?
Lyro AI answers most questions instantly in the chat. Or talk to a real person.